How to Deal With Customer Complaints?

In order to address customer complaints in an effective way, you need to discover what your customer is exactly unhappy about and for what reason? Was the product or service not up to the mark? Was he over promised and undersold? Was it a particular employee or service provider that did not perform to expectation? Was the after sales service not good enough? Asking questions like these can give you a good idea of the customer’s cause of dissatisfaction and how to address them. For example, at companies like Global Tree, consumer complaints are often pre-empted by seeking customer feedback after service, where they are asked about their experience and whether their expectations were met during the duration of the service.

Types of Customer Complaints

There are mainly two types of customer complaints.

Verbal complaint

The first type is a complaint that has been spoken verbally but not put on social media. It may be tempting for your employees to avoid addressing the issue at this stage. This may happen on account of laziness or apathy. However, this must discourage at all costs. It is important to take the opportunity to fix the problem at this stage. Not only will you retain a happy customer, you will also have improved your system to avoid future complaints of a similar nature.

Written complaint

This complaint can be lodged formally at the consumer court or digitally on the social media channels of the company. It is important to avoid the customer dissatisfaction from reaching this stage. A COMPLAINT ON SOCIAL MEDIA will be seen by thousands of your followers and can give the company a negative reputation. It is important to deal with this type of complaints as soon as possible.

How to Address a Customer Complaint

The best approach for solving customer complaints is to treat each one individually and take them one at a time. You also need to start with setting proper expectations for your customers. Many times, the sales team will over promise or oversell a feature, which the service provider finds impossible to deliver. This leads to a lot of problems for the company down the line. If customer is dissatisfied for some reason, then you should first identify the reason for their dissatisfaction. At GLOBAL TREE, COSTUMER COMPLAINTS ARE TAKEN WITH A HUMAN APPROACH. The needs of the customer are understood and aligned with the service provided by the company. The customer feedback provides for a measurable analysis of the customer satisfaction level and gives a better perception of whether a particular feature or service is working well or not. Once you get the reasons for the customer’s unhappiness then you can use the information to improve the working system of your company and make sure that there is a continual improvement in the service of your customers.

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Consumer Reviews Can Make or Break Your Business
How to Register a Consumer Complaint Online

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Reviews Are an Integral Part of Customer Service

When you launch a new product in the market, you would like to know how your product is performing in the market. Do the consumers like your product? Are they happy with the quality? Are they pleased with the after-sales service? And so on. There are multiple ways in which you can collect data for the above questions. you could hire someone to conduct a market research for you or do it yourself through various tools available online. You could put the word out on social media about the product, and use that as a forum to collect opinions about your product and you could also encourage people to post honest reviews about your product. Customer reviews, if used in the right manner, can be a potent tool in enhancing customer experience and building the brand. At Global Tree, reviews are one of the main components of customer feedback loop

Reviews Are an Integral Part of Customer Service

Leverage Reviews to Gain Insight into Customers

For any company, both good and bad reviews can be the norm. It is quite common to have both very good and very bad reviews for the same product, depending upon the customer experience. One mistake many companies make is to suppress or ignore the bad reviews, while highlighting only the good ones. The best  thing to do with bad reviews is to use them to gain an understanding of what customer expectations are and what are the areas in which your product or service is unable to fulfill the expectations. Were they unhappy about the delivery timelines? The service itself or the aftersales service. You could also use technology to build an algorithm that can reveal a pattern in customer feedback, based on which you could decide to make structural changes to your product’s workflow and customer onboarding experience.

There is a lot that one can learn from customer reviews, especially the ones that have not been so kind to the company’s product, as it helps the company to easily identify the areas of improvement and put together a strategy for the same. At GLOBAL TREE, REVIEWS are used to gain an understanding of the customers changing requirement and are used as an integral part of customer enhancement plans.

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Consumer Reviews Can Make or Break Your Business

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Consumer Feedback Can Be an Important Source of Information

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Consumer Reviews Can Make or Break Your Business

Consumer reviews are probably one of the most important factors for a business. They not only help to impress new potential customers to consider using the product or service, they can also be used as a barometer to gauge the response of a customer to your product. Let us say, you have launched a new product in the market or are starting a new service for customers. How would you know the opinion of your customer with regards to the product? The best way of course is through customer reviews. At this juncture it is important to emphasize that the reviews collected from the customers are genuine. For companies like GLOBAL TREE REVIEWS are the best ways to ascertain the success of a service. If most of the reviews are negative, then it is definitely time for introspection and changes in the way things are performed

Consumer Reviews Can Make or Break Your Business

5 Ways to Encourage Happier Customers to Leave Reviews

Many a time, customers who are happy with the service do not bother to write a review. The customer may spread his positive opinion about the product through word of mouth, but will not often sit down to post a review online. On the other hand, a customer who has had a negative experience will mostly always post a review or complaint online. In this way, the odds are often stacked against the company. So how do we solve this problem? The only course is to encourage happy customers to post their reviews online. At Global Tree, reviews are solicited from customers through various mean. We share five such tips below

1. Send an email thanking the customer for their business and asking the customer to post his opinion online. It would be useful if you could provide a direct link for the customer to post his review. The important aspect is to make it as easy as possible
2. Make a phone call to the customer. You should make sure that this is not a busy time for your customer and then ask him politely to post a review
3. Use social media channels such as Facebook and Instagram to ask your regular customers to post their reviews
4. Have a dedicated link in your company website for reviews and keep a pop-up asking customers to post their reviews
5. You can also run incentive programs or viral challenges to encourage your customers to post reviews

CUSTOMER REVIEWS are a vital part of a company’s growth and should be taken seriously if the business is to thrive.

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The Big Business of Paid Reviews

How to Collect and Analyze Customer Feedback

When Consumer Complaints Are Result of a Misunderstanding

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The Big Business of Paid Reviews

If you have been on the lookout for a small side hustle that can earn you extra cash, then you must definitely have come across posts on various job exchange sites that ask you to review a product in exchange for a fee. All you have to do is write a positive review of the product and you can earn good money. However, in many other companies, like GLOBAL TREE REVIEWS are accepted only if they are genuine.

The Big Business of Paid Reviews

The ethics of such a move notwithstanding, many small and also big companies are resorting to this method in order to create a positive social media impact and bring in more people into their demographic of potential buyers. In fact, the business of posting reviews for a price is a big one. However though lucrative in the short run, this fast-track short cut approach can spell doom for the business in the long run. We explore the reason why

The Lost Cause of Fake Reviews

Many companies resort to posting fake reviews that give glowing accounts of the product. As a result, the company gets many customers. Now if the service or the product being sold, does not match up to the expected standards, the customer gets frustrated and does not return. In this manner, a company with fake reviews will get a number of first-time customers but will not be getting any return customers

We have in fact found that return customers, or customers who genuinely believe in the quality of the product or service are the best and most cost-effective advertising mediums for a company. At GLOBAL TREE REVIEWS BY CUSTOMERS, whether positive or negative are always seen as points of learning and the company uses the feedback to improve itself Any company that concentrates more on providing quality product or services and works towards actually understanding the needs and feedback of the customer will grow more in the long run, than a company that resorts to paying money for fake reviews.  As Mahatma Gandhi, rightly said, “People who accept when they are wrong, go a lot further than people who prove they are right’!

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How to Collect and Analyze Customer Feedback

Consumer Feedback Can Be an Important Source of Information

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Consumer Feedback Can Be an Important Source of Information

The opinion that a consumer forms about services provided by a company or a product manufactured by a company, can make or break the reputation of the company. It is very rightly said, therefore that consumer is king. In such a scenario, the consumer feedback is very important to gauge the popularity of a company. If approached the right way, feedback from customers can provide a vital source of information and give many takeaways for the company to become better

Consumer Feedback Can Be an Important Source of Information

How to Improve Your Company through Consumer Feedback

Many people at companies shy away from negative consumer feedback and welcome positive consumer feedback. At companies like GLOBAL TREE, CONSUMER FEEDBACK is very important and is sought after. One of the best ways to get the most of the feedback from customers

1. Actively Solicit Feedback

Many companies shy away from soliciting feedback from customers as they are afraid there could be a negative reaction from the customer. However, it is important to solicit all forms of feedback. Send emails to customers who have already have availed of the service or used your product and ask them to share their feedback. Alternatively you can reach out to the consumers through social media.

2. Keep a Note of Customer Feedback

Whether the feedback seems relevant or not, it is important to keep a note of it. At GLOBAL TREE FEEDBACK, is taken with a lot of weightage. There is always information that can be used to improve the quality of service of the company

3. Respond to All Feedback

Many companies have a habit of only responding to customer feedback that is negative and engaging in a fire-fighting mode, and not the positive feedback. This can be a counter-productive move as it can discourage people from posting positive reviews about the company

4. Provide Incentives for Feedback

When you are not getting enough feedback from your customers, the best way to get your customers to respond to your calls for feedback is by offering them incentives. You could hold a contest and offer a gift card to the winners, or you could offer discounts on other services.

Read more about below links:

When Consumer Complaints Are Result of a Misunderstanding

The Bane of Fake Complaints – How to Safeguard Your Business

How to Differentiate Between Genuine and Fake Reviews

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How to Respond Positively To Angry Consumer Complaints on the Phone

As a business, you may have received phone calls from customers who have called to complain about some bug in the service. Sometimes the customer complaint comes from a very angry customer and having an ineffective or aggressive customer service executive at the other end can make things worse for your business and damage your reputation. In this post we show you how to handle angry consumer complaints.

How to Respond Positively To Angry Consumer Complaints on the Phone

How to Handle Telephonic Consumer Complaints

One of the first things, you will need to train your customer support staff in is that they should always respond politely and positively to customer complaint. At GLOBAL TREE CONSUMER COMPLAINTS over the phone are viewed as an opportunity to self-introspect and improve any areas that need improving.

One thing that should be remembered that the customer is mostly right. Maybe you are an efficiently run business and offer the best services, but if the customer feels dissatisfied and complains about it, it is in your business’s best interest to take the complaint seriously and not ignore it. Ignoring a consumer complaint can actually make things much worse for your business and brand. So, what should one do in case a consumer complains on the phone? Train your support executives to do the following

1. Take time to politely listen to and understand the complaint.
2. Fix the problem as soon as possible. If the problem cannot be fixed at your level, then immediately escalate it to the next level, without having the customer wait for a few days
3. Give the customer a specific and honest response time if the complaint cannot be fixed immediately. In companies like GLOBAL TREE COMPLAINTS are responded to as quickly as possible or the consumer is given an updated response time.
4. Talk in a positive manner and do not let the customer rile you no matter how angry he is. It is not fair that you have to take the brunt of their anger, but you would be doing the business a lot of good if you can convert an angry customer into a happy one.
5. If the customer has also posted the same complaint on social media, then respond positively with a message of assurance, there as well.
6. Provide the customer with constant updates about the complaint if it’s going to take some time to fix.

It is important to remember that the customer is not interested in long chats, but just wants his problem to be fixed as quickly as possible. So, encourage your support staff to not ask inane and long questions about how their day is going, but rather fix the problem as quickly as possible.

Read more about below links:

The Bane of Fake Complaints – How to Safeguard Your Business

How to Differentiate Between Genuine and Fake Reviews

Best Tips for Collecting and Utilizing Consumer Feedback

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How to Differentiate Between Genuine and Fake Reviews

In this age of the internet, we can find a lot of information about almost any product or service on the web. This helps us tremendously to decide before hand whether or not we would like to purchase the product. Apart from the details, pricing, and features of the product, we can also come to know about the opinion of the other buyers – whether the product is worth the cost? Is it durable?  Is the quality good? In case of services too, we can learn about the experience of other buyers – was the service too costly or value for money? How is customer interaction? What is the quality of service and turnaround time? These and many other details can be seen through the reviews left by other customers on the web. However one thing to consider is that, with customers relying on reviews, a few unscrupulous manufacturers and service providers are resorting to paying money to have fake positive reviews written about the product or service. So how do you distinguish between reviews that are fake and those that are genuine? Read on

How to Differentiate Between Genuine and Fake Reviews

Tips To Identify Fake Reviews

The Quality of Writing Will Be Top Notch

This won’t always be true, sometimes GLOBAL TREE REVIEWS are written by university students who are happy with the service and have an excellent grasp on language, but in many cases it will be. A layperson who uses a product and loves it is more likely to write the review in a causal manner and not like an SAT essay writing assignment. On the other hand, a paid writer who after all is being paid for his writing skills is more likely to write at his best

The Post Will Lengthier Than Average

Face it – you used this beautiful night cream and you loved it, and want to share its benefits with the whole world – kind hearted soul that you are! – well you are most likely to quickly jot down a point or two and not write a whole page of paeans to it, for example most Global Tree reviews are shorter than a few lines. On the other hand a writer hired to write fake reviews is often paid on the basis of x cents per word, which gives them an incentive to make the reviews longer

The Post Will Be Gushing and Effusive

If you come across a review that sounds like an advertisement, then it’s probably a fake review. The review will gush over all the wonderful features in great detail and also list all the advantages of using the product.  If that’s the case with the review you are reading then you can almost certainly be sure it’s fake.

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How Much Should You Trust Reviews On Social Media?

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Best Tips for Collecting and Utilizing Consumer Feedback

Customer feedback is extremely useful for companies and brands. It helps to improve the understanding of customers, thereby enabling you to improve your product or service. Though a number of companies like Global Tree, feedback is an essential part of the decision making process, many companies do not understand the importance of feedback and do not actively seek it. Moreover many who do actually do not know how to collect feedback from consumers. We provide the best tips for collecting and utilizing feedback from consumers.

Best Tips for Collecting and Utilizing Consumer Feedback

Tips for Collecting Consumer Feedback

The most important and first step to creating consumer satisfaction is collecting feedback from consumers to understand what exactly the average customer for your company wants. We provide important tips for designing the best feedback form for your customers

1. Keep the Form Uncluttered

The consumer feedback form should have a lot of white space, to make it look more appealing and uncluttered. A cluttered form can turn away your consumers as they may think it will be time-consuming. At Global Tree, feedback forms are easy to read and follow as well as free of clutter.

2. Keep Clear and Easy To Understand Label

Make sure that your consumer can understand clearly how to fill the form.  It is best to name each label clearly, and keep the label beside the field corresponding to it, to ensure that the time taken to fill the form can come down. Keeping the label away from the field can make the consumer spend a lot of time to fill the form.

3. Keep All Fields Optional

One way to entice your consumers to fill your feedback form, is to keep your fields optional. You should make it easy for your customers to provide the feedback. If they do not want to provide any information it is best to let them have their way, so that they at least fill the other part of the feedback form.

4. Keep a Logical Order in the Form

It is important to mark the fields in the form in a logical manner. This will help consumers who use a laptop or mobile device for filling out the form by tabbing from the one field to another. This is a small but significant detail that can make a lot of difference to your consumer feedback form.

5. Keep Your Feedback Compatible with Smart Phones

You should make sure that the form can be viewed and filled just as easily if the consumer is working from his mobile form. You should use the right software and web designing that allows your form to be resized correctly for consumers who are filling it.

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Why Client Reviews Can Be The Bane Or Boon For A Consultancy?

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5 Reasons Why Writing a Testimonial Is Important

Whenever we find that we are not happy with a particular service, we almost immediately jump onto social media to share our discontent. We post scathing reviews on the company’s Facebook page, we tweet our dissatisfaction and tag the company CEO on twitter and make sure everyone in our circle of influence stays away from it.

5 Reasons Why Writing a Testimonial Is Important

However, when the opposite is true, how many of us make the effort to sit down and write a glowing testimonial? How many of us give praise where praise is due? Not many! For most of us, when we are unhappy with the service rendered to us, we feel justified in writing negative reviews on multiple platforms, but when we are truly happy with someone’s service, we feel a thank you will be sufficient. Below we share five reasons why you should take time out from your busy schedule and write a testimonial

1. It motivates the service provider

At GLOBAL TREE TESTIMONIALS from clients can put a consultant in a positive spirit the whole day and make them work with more zeal and enthusiasm. A good testimonial from a happy client is the perfect ‘perk me up’ for any genuine consultant

2. You and your family and friends will probably get better service next time

Rationally, we are not supposed to discriminate between clients, and that’s the motto and aim of most consultants, but man is an emotional being more than a rational one. If a consultant receives a warm testimonial from you for the services rendered by him, he is more likely to feel gratitude which will mostly be translated into more personalized service next time onwards.

3. You provide valuable info for which people will thank you

In this age of paying it forward, your testimonial can be taken as your good deed for the day. For consultancies like Global Tree testimonials which are positive and directed towards specific consultants can provide valuable information to other clients who come behind you.

4. What goes around comes around

If you believe in the law of karma, then doing a good deed and expressing gratitude for the service you received will definitely reap its rewards and stand you in good stead later on in life

5. You feel good about yourself

When you express your gratitude through a testimonial, you not only help others and make the consultant more motivated, but you also feel good about yourself

So why not write that testimonial now?

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How Much Should You Trust Reviews On Social Media?

Should you trust other student reviews when you plan to study abroad?

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Planning To Immigrate? Pay Heed to Immigration Reviews

In the post-liberalization era of Indian economy, a rising number of young people are finding it possible to travel abroad for work and settle in developed countries. Information about how to apply for immigration and which country would be the best to live in is found easily on the internet.

Any person who aspires to immigrate abroad will need to know all about the process of immigration as well as the eligibility criteria to determine whether or not he is eligible. Sometimes the process can be complicated and you will need to rely on the services of an immigration consultant, However all IMMIGRATION CONSULTANTS are not equally competent or reliable. There are a number of fly by night operators who dupe gullible people by promising them a sure visa in exchange for a heavy sum of money. These hapless aspirants lose their hard earned money only to realize they have been cheated. Its best therefore to do a due diligences before you sign up with any immigration consultant.

One of the best ways in which you can learn more about the performance of a consultant is through their reviews. At Global Tree Immigration Reviews can help the clients know more about the company, the services it offers as well as the quality of services.

Consultants who are genuine take reviews very seriously and will do their best to improve their performance based on the feedback they receive. Many reviewers are objective and their reviews are honest and to the point. This helps both the consultant as well as potential customers to know which consultant to avoid and which one to go for. If the consultancy you are planning to go with has a higher proportion of positive reviews that seem genuine, then you can consider signing up with that consultancy. GLOBAL TREE IMMIGRATION REVIEWS have been more or less positive barring a few.

However if the immigration reviews are mostly negative, then that should raise some red flags in your mind.  Ultimately reviews should not be the sole factor for your decision but should definitely play a significant part

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Should you trust other student reviews when you plan to study abroad?

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