How to Collect and Analyze Customer Feedback

For any business to succeed, the most important thing is to make sure that the customer is satisfied. If the customer is not happy with the company, then it goes without saying that it cannot thrive. On account of this, it is very important that customer feedback is collected from time to time in other to understand the customer’s pulse. For example, at GLOBAL TREE FEEDBACK from customers is solicited through various means and is analyzed for inputs. We take a look at a few ways in which companies can collect feedback from customers.

How to Collect and Analyze Customer Feedback

Best Ways to Collect Customer Feedback.

One of the most important, things for a company is to be sure to set the rationale for seeking feedback from your customers. Once you know the reason for seeking feedback, whether it is to understand the popularity of a product or the demographic profile of the consumer, you can collect the data in one of the following ways.

1. Through Sending Emails

One way in which you can get your consumers to give feedback is by sending emails asking them directly for their opinion. At Global Tree, feedback from customers is often solicited through periodical emails sent out by the company. One of the best ways to frame an email is to keep it precise, clear, and concise. The mail should ask the questions that the company seeks answers for, directly without any rambling. Remember not to turn this mail into an advertorial for the company.

2. Set up Surveys

One useful way in which one can collect customer feedback is through setting up surveys online for the company. You can use various resources such as Google forms to set up the survey and get feedback for the company. Use different forms of survey such as short form and long form surveys to get the desired feedback from the customers.

3. Customer Interviews

Reaching out to customer directly can be the most effective ways to gather feedback. Whenever possible get your customer to talk to you directly and get their opinion on your products. This can help you to gather data that could have slipped through the gaps in other forms of data collection

4. Reach Out Through Social Media

The recent increasing trend of social media has proven to be the best resource for getting feedback from customers. You can actively, ask for comments from the customer or listen in on the comments section on your products. You can opt for conducting online polls through social media sites such as Facebook etc.

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Consumer Feedback Can Be an Important Source of Information

How to Differentiate Between Genuine and Fake Reviews

Best Tips for Collecting and Utilizing Consumer Feedback

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Consumer Feedback Can Be an Important Source of Information

The opinion that a consumer forms about services provided by a company or a product manufactured by a company, can make or break the reputation of the company. It is very rightly said, therefore that consumer is king. In such a scenario, the consumer feedback is very important to gauge the popularity of a company. If approached the right way, feedback from customers can provide a vital source of information and give many takeaways for the company to become better

Consumer Feedback Can Be an Important Source of Information

How to Improve Your Company through Consumer Feedback

Many people at companies shy away from negative consumer feedback and welcome positive consumer feedback. At companies like GLOBAL TREE, CONSUMER FEEDBACK is very important and is sought after. One of the best ways to get the most of the feedback from customers

1. Actively Solicit Feedback

Many companies shy away from soliciting feedback from customers as they are afraid there could be a negative reaction from the customer. However, it is important to solicit all forms of feedback. Send emails to customers who have already have availed of the service or used your product and ask them to share their feedback. Alternatively you can reach out to the consumers through social media.

2. Keep a Note of Customer Feedback

Whether the feedback seems relevant or not, it is important to keep a note of it. At GLOBAL TREE FEEDBACK, is taken with a lot of weightage. There is always information that can be used to improve the quality of service of the company

3. Respond to All Feedback

Many companies have a habit of only responding to customer feedback that is negative and engaging in a fire-fighting mode, and not the positive feedback. This can be a counter-productive move as it can discourage people from posting positive reviews about the company

4. Provide Incentives for Feedback

When you are not getting enough feedback from your customers, the best way to get your customers to respond to your calls for feedback is by offering them incentives. You could hold a contest and offer a gift card to the winners, or you could offer discounts on other services.

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How to Differentiate Between Genuine and Fake Reviews

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How to Differentiate Between Genuine and Fake Reviews

In this age of the internet, we can find a lot of information about almost any product or service on the web. This helps us tremendously to decide before hand whether or not we would like to purchase the product. Apart from the details, pricing, and features of the product, we can also come to know about the opinion of the other buyers – whether the product is worth the cost? Is it durable?  Is the quality good? In case of services too, we can learn about the experience of other buyers – was the service too costly or value for money? How is customer interaction? What is the quality of service and turnaround time? These and many other details can be seen through the reviews left by other customers on the web. However one thing to consider is that, with customers relying on reviews, a few unscrupulous manufacturers and service providers are resorting to paying money to have fake positive reviews written about the product or service. So how do you distinguish between reviews that are fake and those that are genuine? Read on

How to Differentiate Between Genuine and Fake Reviews

Tips To Identify Fake Reviews

The Quality of Writing Will Be Top Notch

This won’t always be true, sometimes GLOBAL TREE REVIEWS are written by university students who are happy with the service and have an excellent grasp on language, but in many cases it will be. A layperson who uses a product and loves it is more likely to write the review in a causal manner and not like an SAT essay writing assignment. On the other hand, a paid writer who after all is being paid for his writing skills is more likely to write at his best

The Post Will Lengthier Than Average

Face it – you used this beautiful night cream and you loved it, and want to share its benefits with the whole world – kind hearted soul that you are! – well you are most likely to quickly jot down a point or two and not write a whole page of paeans to it, for example most Global Tree reviews are shorter than a few lines. On the other hand a writer hired to write fake reviews is often paid on the basis of x cents per word, which gives them an incentive to make the reviews longer

The Post Will Be Gushing and Effusive

If you come across a review that sounds like an advertisement, then it’s probably a fake review. The review will gush over all the wonderful features in great detail and also list all the advantages of using the product.  If that’s the case with the review you are reading then you can almost certainly be sure it’s fake.

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Best Tips for Collecting and Utilizing Consumer Feedback

Customer feedback is extremely useful for companies and brands. It helps to improve the understanding of customers, thereby enabling you to improve your product or service. Though a number of companies like Global Tree, feedback is an essential part of the decision making process, many companies do not understand the importance of feedback and do not actively seek it. Moreover many who do actually do not know how to collect feedback from consumers. We provide the best tips for collecting and utilizing feedback from consumers.

Best Tips for Collecting and Utilizing Consumer Feedback

Tips for Collecting Consumer Feedback

The most important and first step to creating consumer satisfaction is collecting feedback from consumers to understand what exactly the average customer for your company wants. We provide important tips for designing the best feedback form for your customers

1. Keep the Form Uncluttered

The consumer feedback form should have a lot of white space, to make it look more appealing and uncluttered. A cluttered form can turn away your consumers as they may think it will be time-consuming. At Global Tree, feedback forms are easy to read and follow as well as free of clutter.

2. Keep Clear and Easy To Understand Label

Make sure that your consumer can understand clearly how to fill the form.  It is best to name each label clearly, and keep the label beside the field corresponding to it, to ensure that the time taken to fill the form can come down. Keeping the label away from the field can make the consumer spend a lot of time to fill the form.

3. Keep All Fields Optional

One way to entice your consumers to fill your feedback form, is to keep your fields optional. You should make it easy for your customers to provide the feedback. If they do not want to provide any information it is best to let them have their way, so that they at least fill the other part of the feedback form.

4. Keep a Logical Order in the Form

It is important to mark the fields in the form in a logical manner. This will help consumers who use a laptop or mobile device for filling out the form by tabbing from the one field to another. This is a small but significant detail that can make a lot of difference to your consumer feedback form.

5. Keep Your Feedback Compatible with Smart Phones

You should make sure that the form can be viewed and filled just as easily if the consumer is working from his mobile form. You should use the right software and web designing that allows your form to be resized correctly for consumers who are filling it.

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Why Client Reviews Can Be The Bane Or Boon For A Consultancy?

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Why Client Reviews Can Be The Bane Or Boon For A Consultancy?

For any company, fulfilling the needs of a client is one of the topmost priorities. After all a happy client can bring in many more new customers through word of mouth advertising. The opposite of course is also equally true. A disgruntled client can scare away more customers than all your marketing efforts can manage to bring in to the firm.

In the era before the internet, a dissatisfied client could share his disappointing experience of a product or service within his circle of family and friends, but now in the age of social media, unhappy clients are finding a wider audience to express their frustrations. On the other side of the coin are the happy clients who receive what they are expecting and maybe more from the service and get on the internet to recommend the product to their social media followers.

For IMMIGRATION CONSULTANTS like Global Tree, client reviews can be a strong influencer on not just potential new clients but the consultants themselves.  It is easy if you are a consultant to be disappointed and disheartened at negative reviews and elated at positive reviews, but most often, the consultant does not do anything beyond that. However, the most prudent and effective way of dealing with a client review is to treat it with the seriousness it deserves. Here are the points to take care of when you receive a client review.

1. Determine whether the review is positive, negative or a mix of both
2. Pare down the review to its details. Has the client provided any specific instances where he loved the service? Is there any specific aspect that he is unhappy with?
3. Reach out to the client and assure him of your continued commitment to best service. At GLOBAL TREE CLIENT REVIEWS are responded to within 24 hours
4. In case of positive reviews, thank the client and ask him for additional feedback on how to improve your service.
5. In case of negative reviews, reiterate to the client, the details that he has complained about and check if your understanding of the problem is correct. Provide a clear timeline to resolve the issue
6. In case the issue cannot be solved at your stage, politely inform the client and provide details for next escalation point. All consultants should be trained to do this without hesitation or fear of being labelled incompetent. One of the best ways to do damage control with a negative review is to provide prompt, precise and accountable response to the client.

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5 Reasons Why Writing a Testimonial Is Important

Whenever we find that we are not happy with a particular service, we almost immediately jump onto social media to share our discontent. We post scathing reviews on the company’s Facebook page, we tweet our dissatisfaction and tag the company CEO on twitter and make sure everyone in our circle of influence stays away from it.

5 Reasons Why Writing a Testimonial Is Important

However, when the opposite is true, how many of us make the effort to sit down and write a glowing testimonial? How many of us give praise where praise is due? Not many! For most of us, when we are unhappy with the service rendered to us, we feel justified in writing negative reviews on multiple platforms, but when we are truly happy with someone’s service, we feel a thank you will be sufficient. Below we share five reasons why you should take time out from your busy schedule and write a testimonial

1. It motivates the service provider

At GLOBAL TREE TESTIMONIALS from clients can put a consultant in a positive spirit the whole day and make them work with more zeal and enthusiasm. A good testimonial from a happy client is the perfect ‘perk me up’ for any genuine consultant

2. You and your family and friends will probably get better service next time

Rationally, we are not supposed to discriminate between clients, and that’s the motto and aim of most consultants, but man is an emotional being more than a rational one. If a consultant receives a warm testimonial from you for the services rendered by him, he is more likely to feel gratitude which will mostly be translated into more personalized service next time onwards.

3. You provide valuable info for which people will thank you

In this age of paying it forward, your testimonial can be taken as your good deed for the day. For consultancies like Global Tree testimonials which are positive and directed towards specific consultants can provide valuable information to other clients who come behind you.

4. What goes around comes around

If you believe in the law of karma, then doing a good deed and expressing gratitude for the service you received will definitely reap its rewards and stand you in good stead later on in life

5. You feel good about yourself

When you express your gratitude through a testimonial, you not only help others and make the consultant more motivated, but you also feel good about yourself

So why not write that testimonial now?

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Planning To Immigrate? Pay Heed to Immigration Reviews

In the post-liberalization era of Indian economy, a rising number of young people are finding it possible to travel abroad for work and settle in developed countries. Information about how to apply for immigration and which country would be the best to live in is found easily on the internet.

Any person who aspires to immigrate abroad will need to know all about the process of immigration as well as the eligibility criteria to determine whether or not he is eligible. Sometimes the process can be complicated and you will need to rely on the services of an immigration consultant, However all IMMIGRATION CONSULTANTS are not equally competent or reliable. There are a number of fly by night operators who dupe gullible people by promising them a sure visa in exchange for a heavy sum of money. These hapless aspirants lose their hard earned money only to realize they have been cheated. Its best therefore to do a due diligences before you sign up with any immigration consultant.

One of the best ways in which you can learn more about the performance of a consultant is through their reviews. At Global Tree Immigration Reviews can help the clients know more about the company, the services it offers as well as the quality of services.

Consultants who are genuine take reviews very seriously and will do their best to improve their performance based on the feedback they receive. Many reviewers are objective and their reviews are honest and to the point. This helps both the consultant as well as potential customers to know which consultant to avoid and which one to go for. If the consultancy you are planning to go with has a higher proportion of positive reviews that seem genuine, then you can consider signing up with that consultancy. GLOBAL TREE IMMIGRATION REVIEWS have been more or less positive barring a few.

However if the immigration reviews are mostly negative, then that should raise some red flags in your mind.  Ultimately reviews should not be the sole factor for your decision but should definitely play a significant part

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Should you trust other student reviews when you plan to study abroad?

Nowadays more and more students are planning to go abroad to complete their higher education. The internet has put the means to know more about how to study abroad, how to apply to colleges and how to choose the best university at everyone’s finger tips

If you are a student who aspired to STUDY ABROAD twenty years back, your only chance to know more about your prospects was to ask your relative in USA to find out the details and tell you about it. But now, all you have to do is sit at a computer and you will have information not just about the university application process, but a range of comments and reviews from students and their parents from all over the world telling you about their experiences through the application process

In fact, student reviews are one of the major channels of advertisement, both for and against universities. Not just universities, even Overseas Education Consultancies get a lot of reviews from students who utilize their services. For Global Tree, student reviews are one of the major ways in which consultants learn about direct feedback from the clients.

Should you trust student reviews? The short answer is yes, most of the time, the reviewer is giving an honest opinion about the service he has received. But the long answer can be more complicated than that. There are times when the education consultant has tried his best to make sure that a student qualifies, but the student has not met the required criteria for either a standardized test or has not been granted a student visa. In that case, the student may in his disappointment choose to blame the consultant and post a negative review for no fault of his. At consultancies like GLOBAL TREE, STUDENT REVIEWS are taken very seriously, but a year of experience has trained consultants to differentiate between genuine reviews and fake ones.

If you are a student reading a review, ask yourself, has the reviewer a positive or negative impression of the consultancy? Has he provided any specific details of why he feels that way? If not, then its best to not place your decision on that review.

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How Much Should You Trust Reviews On Social Media?

Social media has been a great platform for advertising everything from products to services.  The advertising is low cost, demographically segmented and highly effective. Any person who is looking for a service, or a product can go to the internet and find a number of reviews and posts which would let them know whether the product they are looking for is worth their money or not

When it comes to a service like immigration or overseas education, when there is a lot of money at stake, it is of course, not surprising that most people would rely on the reviews that people give in order to choose the right consultancy. When it comes to immigration consultancies like Global Tree, reviews, for example are the major factor for clients before deciding whether or not to sign up with the consultancy.

But the question remains how true are the reviews and how much weight should be placed on them. When an aspirant to go abroad reads GLOBAL TREE REVIEWS or reviews of any other consultancy, he would subconsciously be basing his decision on them, and most often the reviews are reliable sources of information. You will get good nuggets of information such as the best consultant to work with, within the company, the best branch to approach as well as the area of strength for the consultancy by going through the reviews. Many aspects that may not be covered by direct advertising can sometimes be covered by the reviews. The fact remains however that the reviews, especially negative ones are not always without their own agenda. Sometimes when students or immigration aspirants are unable to achieve their dream on account of a visa rejection by the respective consulate, their disappointment at the result can cause them to respond in the form of a negative review. Which is really sad, as the granting of a visa is at the discretion of the consular officer. The immigration consultant may have put in a lot of work to make sure that the application went of without a hitch, but despite his best efforts, the visa may be rejected, the consultant now has to face the prospect of a negative review apart from the personal disappointment, for no fault of his.

It is therefore best to take reviews into account objectively and gain the required information from them before taking any decision

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Succeed the immigration process to Canada the genuine way

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Succeed the Immigration Process to Canada the Genuine way

Immigration to Canada – Points to be aware of!

There are different types of frauds known so far that are committed while an applicant is pursuing their immigration plans. Choosing the genuine consultants generally helps the applicant to be on a right track while PLANNING IMMIGRATION. There could the known committed mistake of the applicant when they submit fake documents.

Succeed the immigration process to Canada the genuine way

Fraud through documents

Submitting false documents in order to get through the immigration process is a criminal offense. The wrong information provided can be surely found out by the authorities at any point, which will put the applicant in trouble.

Understanding the Rights as an employee

Read and get yourself acquainted with all the rights that apply for an employee. The employer cannot take away the passport or work permit from the employee. Knowing the details and responsibilities of your work is important. The employer is answerable if creates an uncomfortable environment for the employee. Recruiting the employee for one kind of job and putting in other job also is an offense.

Report to Authorities on instances pertaining to fraud

Take the matter to the respective, concerned authorities if you happen to encounter any fraud consultants or procedures that put the applicant at risk. IMMIGRATION TO CANADA is a genuine legal process and the information is clearly mentioned on the Canada’s official immigration website.

Approach an immigration consultant after genuine research

For your immigration to Canada it is advised to approach certified immigration experts who can guide you with step by step process in obtaining the Visa. There are different routes for immigration to Canada, and the expert counselors help the applicant in advising the suitable route and making the whole process simple. This approach actually saves the time of the applicant as well as consultant.

Fraud committed through fake marriages

Some of the applicants indulge in submitting the fake documents regarding their marriage with fake partners only in a motive to obtain the immigration to Canada. This puts the applicant as well as the fake partner at risk. The partner might be in trouble after landing or even before travelling because if the authorities recognize the fraud, it will be a criminal offense to submit the fake marriage documents. In certain instances even the fake consultants encourage these situations, but it always advised to genuinely research and knows the successful best Canada immigration consultants for your smooth immigration process. Do not believe the negative reviews, rather walk in to the office and speak to the concerned person and clarify. Her you can check the GLOBAL TREE REVIEWS which is posted by the genuine customers.

Global Tree OVERSEAS IMMIGRATION CONSULTANTS are top ranked in the market boasting its existence for 12+ years. There are many testimonials of clients who received ITA’s and NOI’s for immigration and work permits to Canada. Global Tree has branches in Hyderabad, Pune, Chennai, Bangalore, Mumbai, Vijayawada, Chandigarh, New Delhi, Guntur, Pune, Vizag and other locations across India.

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