Consumer Feedback Can Be an Important Source of Information

The opinion that a consumer forms about services provided by a company or a product manufactured by a company, can make or break the reputation of the company. It is very rightly said, therefore that consumer is king. In such a scenario, the consumer feedback is very important to gauge the popularity of a company. If approached the right way, feedback from customers can provide a vital source of information and give many takeaways for the company to become better

Consumer Feedback Can Be an Important Source of Information

How to Improve Your Company through Consumer Feedback

Many people at companies shy away from negative consumer feedback and welcome positive consumer feedback. At companies like GLOBAL TREE, CONSUMER FEEDBACK is very important and is sought after. One of the best ways to get the most of the feedback from customers

1. Actively Solicit Feedback

Many companies shy away from soliciting feedback from customers as they are afraid there could be a negative reaction from the customer. However, it is important to solicit all forms of feedback. Send emails to customers who have already have availed of the service or used your product and ask them to share their feedback. Alternatively you can reach out to the consumers through social media.

2. Keep a Note of Customer Feedback

Whether the feedback seems relevant or not, it is important to keep a note of it. At GLOBAL TREE FEEDBACK, is taken with a lot of weightage. There is always information that can be used to improve the quality of service of the company

3. Respond to All Feedback

Many companies have a habit of only responding to customer feedback that is negative and engaging in a fire-fighting mode, and not the positive feedback. This can be a counter-productive move as it can discourage people from posting positive reviews about the company

4. Provide Incentives for Feedback

When you are not getting enough feedback from your customers, the best way to get your customers to respond to your calls for feedback is by offering them incentives. You could hold a contest and offer a gift card to the winners, or you could offer discounts on other services.

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When Consumer Complaints Are Result of a Misunderstanding

The Bane of Fake Complaints – How to Safeguard Your Business

How to Differentiate Between Genuine and Fake Reviews

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When Consumer Complaints Are Result of a Misunderstanding

Most of the times, immigration and overseas education consultancies establish themselves with a view to provide a solution to the client in his quest for finding the means to settle or study abroad. Whenever a student, who is guided by the team of consultants at an overseas education business finds admission to a coveted university or gets accepted for student visa, then the entire team rejoices this happy news as though it is their own personal victory. Very often consultants invest a lot of time, effort as well as personal interest in the success of a student. Right from understanding the student’s profile, to researching various universities and courses in order to suggest the right fit, to making sure that the student has all the necessary documents in place to ensure that the admission or visa application process is not unduly delayed. The consultants take care of everything. In such a scenario, if a student has to miss out on an opportunity due to non -availability or delay in visa process, it is but natural that the consultants will feel extremely sad. So, imagine the plight of the consultants if the student happens to raise a complaint against the firm and the team of consultants. Which has been the case recently at a company called Global Tree. Consumer complaint, was raised by a student who, having through the efforts of the consultants, obtained a seat in an Australian university, decided against taking up the seat and asked for a full refund of the fees paid by her. Due to circumstances that are beyond the reach of the OVERSEAS EDUCATION CONSULTANTS, there was a delay in the refund process from the university, and this led to an escalation of sorts and a police complaint was filed against the company

When Consumer Complaints Are Result of a Misunderstanding

Though we cannot know for sure whether it is justified for the GLOBAL TREE CONSUMER COMPLAINT to be launched and the police to be involved. We do know that companies can take a few steps to ensure that situation is not escalated to this point

1. Make Sure the Consumer Knows What to Expect From the Beginning

Sometimes, marketing teams are so keen on closing a sale, that they will promise the sun, the moon and the stars to the potential customer. This can lead to a lot of problems down the line. It is best to stick with the facts when it comes to soliciting a sale

2. When a Situation Arises Keep the Consumer Informed

Many times, customer care representatives do not keep the consumer abreast of the latest situation, especially where bad news or potentially bad news is involved. The consumer may feel cheated in such a scenario, and the trust is broken

3. Be Patient When Talking To an Irate Customer

Many situations can be de-escalated easily if the customer is appeased and the customer care representative is able to talk in a cool and composed manner.  You should never take the anger of a customer personally and should do your best to assure him that you are doing your best to resolve the issue

4. Trust in the Truth

It sometimes happens that, despite best efforts, the customer is not convinced and wants to part ways. In such a scenario it is best to carry on providing exemplary service to the customers and trust that truth will ultimately prevail

5. Learn From the Incident

Every incident has the potential for a lesson within it. Even in case of an unresolvable issue, there is a lesson that can be learned. Maybe your company needs to have an honest look at its policies or an overhaul of the service standards. Whatever it is you have a chance to introspect and learn from the incident

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How to Respond Positively To Angry Consumer Complaints on the Phone

The Bane of Fake Complaints – How to Safeguard Your Business

Best Tips for Collecting and Utilizing Consumer Feedback

Check the below customer feedback:

How to Respond Positively To Angry Consumer Complaints on the Phone

As a business, you may have received phone calls from customers who have called to complain about some bug in the service. Sometimes the customer complaint comes from a very angry customer and having an ineffective or aggressive customer service executive at the other end can make things worse for your business and damage your reputation. In this post we show you how to handle angry consumer complaints.

How to Respond Positively To Angry Consumer Complaints on the Phone

How to Handle Telephonic Consumer Complaints

One of the first things, you will need to train your customer support staff in is that they should always respond politely and positively to customer complaint. At GLOBAL TREE CONSUMER COMPLAINTS over the phone are viewed as an opportunity to self-introspect and improve any areas that need improving.

One thing that should be remembered that the customer is mostly right. Maybe you are an efficiently run business and offer the best services, but if the customer feels dissatisfied and complains about it, it is in your business’s best interest to take the complaint seriously and not ignore it. Ignoring a consumer complaint can actually make things much worse for your business and brand. So, what should one do in case a consumer complains on the phone? Train your support executives to do the following

1. Take time to politely listen to and understand the complaint.
2. Fix the problem as soon as possible. If the problem cannot be fixed at your level, then immediately escalate it to the next level, without having the customer wait for a few days
3. Give the customer a specific and honest response time if the complaint cannot be fixed immediately. In companies like GLOBAL TREE COMPLAINTS are responded to as quickly as possible or the consumer is given an updated response time.
4. Talk in a positive manner and do not let the customer rile you no matter how angry he is. It is not fair that you have to take the brunt of their anger, but you would be doing the business a lot of good if you can convert an angry customer into a happy one.
5. If the customer has also posted the same complaint on social media, then respond positively with a message of assurance, there as well.
6. Provide the customer with constant updates about the complaint if it’s going to take some time to fix.

It is important to remember that the customer is not interested in long chats, but just wants his problem to be fixed as quickly as possible. So, encourage your support staff to not ask inane and long questions about how their day is going, but rather fix the problem as quickly as possible.

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The Bane of Fake Complaints – How to Safeguard Your Business

How to Differentiate Between Genuine and Fake Reviews

Best Tips for Collecting and Utilizing Consumer Feedback

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The Bane of Fake Complaints – How to Safeguard Your Business

The most harrowing experience for anyone selling a product or a service is getting a complaint from a consumer. After all your prototype testing and beta testing, having your product throw an error at the hands of a consumer is indeed a significant point for introspection. Even when is providing a service and has invested a lot of time and money in training employees, sometimes customers are not happy with the quality of service and complain about it in online forum which is obviously not welcomed by most companies. However, when the complaint is genuine it can actually be helpful to the company as it allows for self-introspection and a chance to improve.

The problem really arises when the complaint is a fake one that has specifically been planted by trolls just for fun, or a rival company who is trying to undermine the ratings of the company. In such a scenario what should you do?  We share a few tip

The Bane of Fake Complaints – How to Safeguard Your Business

Tips for Dealing with Fake Complaints

At GLOBAL TREE COMPLAINTS are few and far between, but even a popular company like it has to face complaints that are not genuine. We share a few tips on what to do if you suspect or are convinced that the complaint is not a genuine one

1. Do not call out the complainant – You may be tempted to call out the complainant and claim that the complaint is fake. You should never do that even if you have the required evidence to back up your claim. The reason is this can damage your reputation with your existing and prospective customers as they may feel that you are trying to deflect criticism
2. Do not feed the Trolls – what this means is that, when a complain is seen by you on an online forum do not go into a self-defensive mode and get into a war of words with the complainant. In many well-run companies like Global Tree, complaints are dealt with in a professional manner. It is best to leave a short polite reply requesting the person for an order or reference number
3. Do not gloat – once it is confirmed that the complaint is fake, it may be tempting for you to furnish the facts with all the proof to get one up on the complainant, but doing so will damage your reputation far more than his
4. Flag the complaint -While it is not in your best interest to openly comment on or call out the fake complaint, one thing you can definitely do is to flag the complaint if it’s on a third-party review site
5. Treat your genuine customers with respect – We see many manufacturers and service providers who are quick to respond when a criticism or complaint is lodged. However, the same companies do not bother to reply when a genuine and happy customer praises them. It is important to respond with gratitude for positive reviews as that will reflect the true worth of the company in the eyes of present and prospective customers.

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Should You Trust Other Student Reviews When You Plan To Study Abroad?

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Should you trust other student reviews when you plan to study abroad?

Nowadays more and more students are planning to go abroad to complete their higher education. The internet has put the means to know more about how to study abroad, how to apply to colleges and how to choose the best university at everyone’s finger tips

If you are a student who aspired to STUDY ABROAD twenty years back, your only chance to know more about your prospects was to ask your relative in USA to find out the details and tell you about it. But now, all you have to do is sit at a computer and you will have information not just about the university application process, but a range of comments and reviews from students and their parents from all over the world telling you about their experiences through the application process

In fact, student reviews are one of the major channels of advertisement, both for and against universities. Not just universities, even Overseas Education Consultancies get a lot of reviews from students who utilize their services. For Global Tree, student reviews are one of the major ways in which consultants learn about direct feedback from the clients.

Should you trust student reviews? The short answer is yes, most of the time, the reviewer is giving an honest opinion about the service he has received. But the long answer can be more complicated than that. There are times when the education consultant has tried his best to make sure that a student qualifies, but the student has not met the required criteria for either a standardized test or has not been granted a student visa. In that case, the student may in his disappointment choose to blame the consultant and post a negative review for no fault of his. At consultancies like GLOBAL TREE, STUDENT REVIEWS are taken very seriously, but a year of experience has trained consultants to differentiate between genuine reviews and fake ones.

If you are a student reading a review, ask yourself, has the reviewer a positive or negative impression of the consultancy? Has he provided any specific details of why he feels that way? If not, then its best to not place your decision on that review.

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How Much Should You Trust Reviews On Social Media?

Social media has been a great platform for advertising everything from products to services.  The advertising is low cost, demographically segmented and highly effective. Any person who is looking for a service, or a product can go to the internet and find a number of reviews and posts which would let them know whether the product they are looking for is worth their money or not

When it comes to a service like immigration or overseas education, when there is a lot of money at stake, it is of course, not surprising that most people would rely on the reviews that people give in order to choose the right consultancy. When it comes to immigration consultancies like Global Tree, reviews, for example are the major factor for clients before deciding whether or not to sign up with the consultancy.

But the question remains how true are the reviews and how much weight should be placed on them. When an aspirant to go abroad reads GLOBAL TREE REVIEWS or reviews of any other consultancy, he would subconsciously be basing his decision on them, and most often the reviews are reliable sources of information. You will get good nuggets of information such as the best consultant to work with, within the company, the best branch to approach as well as the area of strength for the consultancy by going through the reviews. Many aspects that may not be covered by direct advertising can sometimes be covered by the reviews. The fact remains however that the reviews, especially negative ones are not always without their own agenda. Sometimes when students or immigration aspirants are unable to achieve their dream on account of a visa rejection by the respective consulate, their disappointment at the result can cause them to respond in the form of a negative review. Which is really sad, as the granting of a visa is at the discretion of the consular officer. The immigration consultant may have put in a lot of work to make sure that the application went of without a hitch, but despite his best efforts, the visa may be rejected, the consultant now has to face the prospect of a negative review apart from the personal disappointment, for no fault of his.

It is therefore best to take reviews into account objectively and gain the required information from them before taking any decision

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Succeed the immigration process to Canada the genuine way

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Succeed the Immigration Process to Canada the Genuine way

Immigration to Canada – Points to be aware of!

There are different types of frauds known so far that are committed while an applicant is pursuing their immigration plans. Choosing the genuine consultants generally helps the applicant to be on a right track while PLANNING IMMIGRATION. There could the known committed mistake of the applicant when they submit fake documents.

Succeed the immigration process to Canada the genuine way

Fraud through documents

Submitting false documents in order to get through the immigration process is a criminal offense. The wrong information provided can be surely found out by the authorities at any point, which will put the applicant in trouble.

Understanding the Rights as an employee

Read and get yourself acquainted with all the rights that apply for an employee. The employer cannot take away the passport or work permit from the employee. Knowing the details and responsibilities of your work is important. The employer is answerable if creates an uncomfortable environment for the employee. Recruiting the employee for one kind of job and putting in other job also is an offense.

Report to Authorities on instances pertaining to fraud

Take the matter to the respective, concerned authorities if you happen to encounter any fraud consultants or procedures that put the applicant at risk. IMMIGRATION TO CANADA is a genuine legal process and the information is clearly mentioned on the Canada’s official immigration website.

Approach an immigration consultant after genuine research

For your immigration to Canada it is advised to approach certified immigration experts who can guide you with step by step process in obtaining the Visa. There are different routes for immigration to Canada, and the expert counselors help the applicant in advising the suitable route and making the whole process simple. This approach actually saves the time of the applicant as well as consultant.

Fraud committed through fake marriages

Some of the applicants indulge in submitting the fake documents regarding their marriage with fake partners only in a motive to obtain the immigration to Canada. This puts the applicant as well as the fake partner at risk. The partner might be in trouble after landing or even before travelling because if the authorities recognize the fraud, it will be a criminal offense to submit the fake marriage documents. In certain instances even the fake consultants encourage these situations, but it always advised to genuinely research and knows the successful best Canada immigration consultants for your smooth immigration process. Do not believe the negative reviews, rather walk in to the office and speak to the concerned person and clarify. Her you can check the GLOBAL TREE REVIEWS which is posted by the genuine customers.

Global Tree OVERSEAS IMMIGRATION CONSULTANTS are top ranked in the market boasting its existence for 12+ years. There are many testimonials of clients who received ITA’s and NOI’s for immigration and work permits to Canada. Global Tree has branches in Hyderabad, Pune, Chennai, Bangalore, Mumbai, Vijayawada, Chandigarh, New Delhi, Guntur, Pune, Vizag and other locations across India.

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Stay away from work while you study scams in Canada

 

 

Canada is one of the most sought after destinations for study abroad by students from India. Universities such as Toronto University, University of McGill and others have been topping the ranking charts and are increasingly popular as an overseas education destination for students. One of the reasons for the popularity of Canada for abroad education is the ability it affords to work while you study.

Know the details of your student visa

Many youngsters who aspire to study in Canada are aware that they will be allowed to work for a certain amount of hours while living on their student visa. The students are required to maintain the academic hours for their course and are only permitted to work for limited hours per week.  However a number of students apply for the student visa without being informed of the facts and arrive in Canada with the hope that they will be allowed to work fulltime while living on a student visa. In fact this is considered to be a type of visa fraud by the immigration authorities and is seriously frowned upon. If you are caught undertaking a job that requires you to work more hours than what is permissible you face the risk of being suspended from your university and can also be deported.

Knowing this, what is the reason for hundreds of students defying the immigration laws and taking up employment in Canada? Many of these students are misguided by their agents and are not aware that they are committing visa fraud by working while they study. They are not informed that they are permitted to work only 20 hours a week while the academic year is in session. Moreover many of these students are also unaware of the clause that only students who are accepted into a course that provides a degree or diploma from an educational institute in Canada are eligible for work. Many students take up general interest courses or sign up to be a part of an exchange program so that they can use the opportunity to find a job that will help them earn in Canadian dollars.

It is very important for a student to be aware of all the conditions and rights that are listed on his visa to avoid being deported while he is studying in Canada. The best way to do this is to only work with overseas education consultants who will give all the required information upfront and who will be open and transparent with the student. Global Tree consultants make their students feel at ease and are ready to answer any queries. No wonder that our student patrons have nothing but positive things to say as seen on Global Tree reviews

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Fake agents cheating study abroad students in Ireland

Ireland is emerging as a favourite study abroad destination for students from India. The cost of education as well as the cost of living is lower than in UK, but one gets all the advantages that one can get while studying abroad in United Kingdom. Ireland boasts of the same academic standards and quality of life.  It is not surprising therefore to see a number of students lining up for admissions to universities in Ireland

Student visa fraud for study in Ireland

The popularity of Ireland as an education destination among students has made it a lucrative option for the fake consultants who are now targeting gullible students who have shown an interest in pursuing their abroad education in the country. It is with an intention to cheat these innocent students, that the agencies approach them. They may approach the students through various means. Either by reaching out to them through email or newspaper ads or by organising study in Ireland fairs. That is not to say genuine consultants do not the above. However the difference between the two is that the genuine ones will be able to direct you a corporate office which is well established and long running with a number of employees. Whereas the fake ones are mostly a one-man show or at the most have just a few employees on their roster. These consultancies advertise their services by promising admission to some of the best universities in Ireland. The innocent student then pays huge sums of money little knowing that he is placing himself at the risk of losing his hard earned money as it is not in the hands of the consultant to grant him admission or a visa. The fake consultant through his skills convinces the student that he or she can obtain a visa on payment of huge sum of money. They give various reasons to justify the huge sum by citing cost of special training for getting admission to Ireland. These fake agents also convince students that they can obtain admission to Irish universities in spite of having low GPA scores. The students believe this is possible and apply to the university only to learn later they have been scammed into taking admission in a bogus university

It is advisable to stick with genuine consultants and not rely on fake agents while studying abroad. Global Tree has an unbroken record of honest dealings as an overseas education consultant and takes the utmost interest in the education of their student patrons as seen in Global Tree reviews

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