For any company, fulfilling the needs of a client is one of the topmost priorities. After all a happy client can bring in many more new customers through word of mouth advertising. The opposite of course is also equally true. A disgruntled client can scare away more customers than all your marketing efforts can manage to bring in to the firm.
In the era before the internet, a dissatisfied client could share his disappointing experience of a product or service within his circle of family and friends, but now in the age of social media, unhappy clients are finding a wider audience to express their frustrations. On the other side of the coin are the happy clients who receive what they are expecting and maybe more from the service and get on the internet to recommend the product to their social media followers.
For IMMIGRATION CONSULTANTS like Global Tree, client reviews can be a strong influencer on not just potential new clients but the consultants themselves. It is easy if you are a consultant to be disappointed and disheartened at negative reviews and elated at positive reviews, but most often, the consultant does not do anything beyond that. However, the most prudent and effective way of dealing with a client review is to treat it with the seriousness it deserves. Here are the points to take care of when you receive a client review.
- Determine whether the review is positive, negative or a mix of both
- Pare down the review to its details. Has the client provided any specific instances where he loved the service? Is there any specific aspect that he is unhappy with?
- Reach out to the client and assure him of your continued commitment to best service. At GLOBAL TREE CLIENT REVIEWS are responded to within 24 hours
- In case of positive reviews, thank the client and ask him for additional feedback on how to improve your service.
- In case of negative reviews, reiterate to the client, the details that he has complained about and check if your understanding of the problem is correct. Provide a clear timeline to resolve the issue
- In case the issue cannot be solved at your stage, politely inform the client and provide details for next escalation point. All consultants should be trained to do this without hesitation or fear of being labelled incompetent. One of the best ways to do damage control with a negative review is to provide prompt, precise and accountable response to the client.
Read more about below links:
5 Reasons Why Writing a Testimonial Is Important
Planning To Immigrate? Pay Heed to Immigration Reviews
How to Write the Perfect Consumer Complaint
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