Reviews Are an Integral Part of Customer Service

When you launch a new product in the market, you would like to know how your product is performing in the market. Do the consumers like your product? Are they happy with the quality? Are they pleased with the after-sales service? And so on. There are multiple ways in which you can collect data for the above questions. you could hire someone to conduct a market research for you or do it yourself through various tools available online. You could put the word out on social media about the product, and use that as a forum to collect opinions about your product and you could also encourage people to post honest reviews about your product. Customer reviews, if used in the right manner, can be a potent tool in enhancing customer experience and building the brand. At Global Tree, reviews are one of the main components of customer feedback loop

Reviews Are an Integral Part of Customer Service

Leverage Reviews to Gain Insight into Customers

For any company, both good and bad reviews can be the norm. It is quite common to have both very good and very bad reviews for the same product, depending upon the customer experience. One mistake many companies make is to suppress or ignore the bad reviews, while highlighting only the good ones. The best  thing to do with bad reviews is to use them to gain an understanding of what customer expectations are and what are the areas in which your product or service is unable to fulfill the expectations. Were they unhappy about the delivery timelines? The service itself or the aftersales service. You could also use technology to build an algorithm that can reveal a pattern in customer feedback, based on which you could decide to make structural changes to your product’s workflow and customer onboarding experience.

There is a lot that one can learn from customer reviews, especially the ones that have not been so kind to the company’s product, as it helps the company to easily identify the areas of improvement and put together a strategy for the same. At GLOBAL TREE, REVIEWS are used to gain an understanding of the customers changing requirement and are used as an integral part of customer enhancement plans.

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Best Tips for Collecting and Utilizing Consumer Feedback

Customer feedback is extremely useful for companies and brands. It helps to improve the understanding of customers, thereby enabling you to improve your product or service. Though a number of companies like Global Tree, feedback is an essential part of the decision making process, many companies do not understand the importance of feedback and do not actively seek it. Moreover many who do actually do not know how to collect feedback from consumers. We provide the best tips for collecting and utilizing feedback from consumers.

Best Tips for Collecting and Utilizing Consumer Feedback

Tips for Collecting Consumer Feedback

The most important and first step to creating consumer satisfaction is collecting feedback from consumers to understand what exactly the average customer for your company wants. We provide important tips for designing the best feedback form for your customers

1. Keep the Form Uncluttered

The consumer feedback form should have a lot of white space, to make it look more appealing and uncluttered. A cluttered form can turn away your consumers as they may think it will be time-consuming. At Global Tree, feedback forms are easy to read and follow as well as free of clutter.

2. Keep Clear and Easy To Understand Label

Make sure that your consumer can understand clearly how to fill the form.  It is best to name each label clearly, and keep the label beside the field corresponding to it, to ensure that the time taken to fill the form can come down. Keeping the label away from the field can make the consumer spend a lot of time to fill the form.

3. Keep All Fields Optional

One way to entice your consumers to fill your feedback form, is to keep your fields optional. You should make it easy for your customers to provide the feedback. If they do not want to provide any information it is best to let them have their way, so that they at least fill the other part of the feedback form.

4. Keep a Logical Order in the Form

It is important to mark the fields in the form in a logical manner. This will help consumers who use a laptop or mobile device for filling out the form by tabbing from the one field to another. This is a small but significant detail that can make a lot of difference to your consumer feedback form.

5. Keep Your Feedback Compatible with Smart Phones

You should make sure that the form can be viewed and filled just as easily if the consumer is working from his mobile form. You should use the right software and web designing that allows your form to be resized correctly for consumers who are filling it.

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Why Client Reviews Can Be The Bane Or Boon For A Consultancy?

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Why Client Reviews Can Be The Bane Or Boon For A Consultancy?

For any company, fulfilling the needs of a client is one of the topmost priorities. After all a happy client can bring in many more new customers through word of mouth advertising. The opposite of course is also equally true. A disgruntled client can scare away more customers than all your marketing efforts can manage to bring in to the firm.

In the era before the internet, a dissatisfied client could share his disappointing experience of a product or service within his circle of family and friends, but now in the age of social media, unhappy clients are finding a wider audience to express their frustrations. On the other side of the coin are the happy clients who receive what they are expecting and maybe more from the service and get on the internet to recommend the product to their social media followers.

For IMMIGRATION CONSULTANTS like Global Tree, client reviews can be a strong influencer on not just potential new clients but the consultants themselves.  It is easy if you are a consultant to be disappointed and disheartened at negative reviews and elated at positive reviews, but most often, the consultant does not do anything beyond that. However, the most prudent and effective way of dealing with a client review is to treat it with the seriousness it deserves. Here are the points to take care of when you receive a client review.

1. Determine whether the review is positive, negative or a mix of both
2. Pare down the review to its details. Has the client provided any specific instances where he loved the service? Is there any specific aspect that he is unhappy with?
3. Reach out to the client and assure him of your continued commitment to best service. At GLOBAL TREE CLIENT REVIEWS are responded to within 24 hours
4. In case of positive reviews, thank the client and ask him for additional feedback on how to improve your service.
5. In case of negative reviews, reiterate to the client, the details that he has complained about and check if your understanding of the problem is correct. Provide a clear timeline to resolve the issue
6. In case the issue cannot be solved at your stage, politely inform the client and provide details for next escalation point. All consultants should be trained to do this without hesitation or fear of being labelled incompetent. One of the best ways to do damage control with a negative review is to provide prompt, precise and accountable response to the client.

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Planning To Immigrate? Pay Heed to Immigration Reviews

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Planning To Immigrate? Pay Heed to Immigration Reviews

In the post-liberalization era of Indian economy, a rising number of young people are finding it possible to travel abroad for work and settle in developed countries. Information about how to apply for immigration and which country would be the best to live in is found easily on the internet.

Any person who aspires to immigrate abroad will need to know all about the process of immigration as well as the eligibility criteria to determine whether or not he is eligible. Sometimes the process can be complicated and you will need to rely on the services of an immigration consultant, However all IMMIGRATION CONSULTANTS are not equally competent or reliable. There are a number of fly by night operators who dupe gullible people by promising them a sure visa in exchange for a heavy sum of money. These hapless aspirants lose their hard earned money only to realize they have been cheated. Its best therefore to do a due diligences before you sign up with any immigration consultant.

One of the best ways in which you can learn more about the performance of a consultant is through their reviews. At Global Tree Immigration Reviews can help the clients know more about the company, the services it offers as well as the quality of services.

Consultants who are genuine take reviews very seriously and will do their best to improve their performance based on the feedback they receive. Many reviewers are objective and their reviews are honest and to the point. This helps both the consultant as well as potential customers to know which consultant to avoid and which one to go for. If the consultancy you are planning to go with has a higher proportion of positive reviews that seem genuine, then you can consider signing up with that consultancy. GLOBAL TREE IMMIGRATION REVIEWS have been more or less positive barring a few.

However if the immigration reviews are mostly negative, then that should raise some red flags in your mind.  Ultimately reviews should not be the sole factor for your decision but should definitely play a significant part

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